Shipping policy
At Diamond Club, Diamond Club Athletics LLC, we strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines our shipping procedures, rates, and delivery times.
Order Processing: Orders are typically processed and shipped within 15-25 business days after our order window closes. Our order windows typically close on Thursday for that week's batch. Orders placed after that window are put into the following week's batch.
Pre-Made Orders: Please allow up to 2 weeks for your order to be processed and shipped.
Shipping Methods: We offer several shipping options to accommodate your needs:
- Standard Shipping: Delivery typically takes 15-25 business days.
- Free Shipping Over $99: Delivery typically takes 15-25 business days.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your selected shipping method. You can view the shipping costs at checkout before completing your purchase.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate its delivery date.
Shipping Restrictions: We currently only ship to addresses within the United States. We are unable to ship to P.O. boxes or APO/FPO addresses.
Shipping Delays: While we strive to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volumes. We appreciate your patience and understanding in such situations.
Order Changes and Cancellations: If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been shipped, we are unable to make any changes or cancelations.
Lost Packages: Once your order is in the hands of USPS, UPS, or FedEx, we are not responsible for any lost or damaged packages during transit. However, we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package.
Contact Us: If you have any questions or concerns about our Shipping Policy, please contact us at info@diamondclubathletics.com
This Shipping Policy was last updated on April 17, 2024.